Little Group is committed to protecting your personal information. This policy outlines how we collect, use and manage personal information.
When collecting, using and handling personal information, Little Group is required to comply with the Privacy Act 1988 (Cth) and is bound by the Australian Privacy Principles set out in that Act.
In this policy, ‘personal information’ means information or an opinion about an identified individual or an individual who is reasonably identifiable (whether the information is true or not or recorded in any form or not).
Who is Little Group?
In this policy, Little Group refers to The Little Group Pty Ltd (ACN 005 346 181).
Why do we collect your personal information?
Little Group collects personal information from individuals who enquire about our services through completing the contact form on the website.
What personal information do we collect?
The types of personal information Little Group collects are to assist in establishing contact and resolving queries of users who have completed the contact form.
If you contact us, we will collect the email address, name and any other identifying information you provide.
Please do not give us other personal or sensitive information.
Use and disclosure of personal information
Little Group only uses and discloses personal information it collects for purposes that are related to the services it provides.
Depending on the type of services, we may use your personal information for the following purposes:
- responding to any enquiries you may have raised through the contact form; and
- passing personal information onto the relevant party to provide assistance.
It is our general policy not to disclose your personal information to external organisations. However, Little Group may sometimes need to disclose personal information to third parties for the purposes set out above. In particular, we may disclose personal information to:
- related entities of the Little Group.
Little Group may also disclose information to data and call centres, IT service providers, mail houses and other service providers it engages to help manage its information resources. These persons are located within Australia.
How do we hold and manage personal information we collect?
Little Group holds personal information in hard copy files and in electronic databases. Our information systems and files are protected from misuse, interference and loss and from unauthorised access, modification and disclosure by a range of security measures. Some of the ways we protect personal information include:
- securing premises both externally and internally;
- password protected electronic systems and technology products to prevent unauthorised computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and antivirus software;
- having internal policies which provide that staff and service providers have access to areas of our network only to the extent necessary for them to perform their role;
- determining levels of access to electronic systems at senior management level;
- maintaining physical security over hard-copy records; and
- providing Little Group staff with training in relation to privacy obligations and requiring them to comply with this policy.
If any of the information we are holding is inaccurate, incomplete or out-of-date, we will take reasonable steps to correct, complete or update it. Staff are required to delete or archive material that is no longer required for ongoing provision of products or services. Information that is not required for operational purposes is archived. Personal information that is not required by law to be retained will be deleted.
Accessing and correcting personal information we hold about you
Little Group will let you know what personal information it holds about you if you ask. All requests for access to personal information held by us should be made in writing to the Privacy Officer at the addresses set out below. If you want to access personal information on behalf of another person, you will need to provide a signed written consent from that person.
To the extent that this data could make you identifiable, Little Group will not attempt to identify you from these records.
Our website also uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Complaints and further information
If you believe your privacy has been interfered with and want to make a complaint, please contact our Privacy Officer. The Privacy Officer will investigate your complaint and notify you of the outcome.
If you are not satisfied with the outcome of your complaint or the way we handle it, you may make a complaint to the Office of the Australian Information Commissioner at OAIC.gov.au/privacy/making-a-privacy-complaint
GPO Box 110
South Yarra VIC 3141
or via email at firstname.lastname@example.org